I like this article. It makes me sad when I see people use any of these tactics to avoid examining their own behavior, changing a conversation into a combat.
But the following is very true:
“Most people, when directly confronted by evidence that they are wrong, do not change their point of view or course of action but justify it even more tenaciously. Yet mindless self-justification, like quicksand, can draw us deeper into disaster. It blocks our ability to even see our errors, let alone correct them. It keeps many professionals from changing outdated attitudes and procedures that can be harmful to the public.”
Let’s not be most people. How can we encourage accountability in others? What works for you?