Late to this, but I’m not shocked it is being picked apart.
Valve also does zippo to combat g2a on top of promoting and condoning illegal gambling targeted at minors. Valve as a company is… well a company. And that’s the point of the (obviously hyperbolic) article, Valve has a fanbase that will defend it despite the obvious flaws they have as the company expands and attracts the corporate types that are motivated by something entirely different than what their PR says.
I also share a similar sentiment that Valve is not healthy for gaming - but that is to say the video game industry has been so exploitative and abusive post crash that Valve is probably the best of the big companies. I use Steam nearly exclusively with no guilt, and the changes to reviews and refunds recently have been huge steps forward.
EDIT
Also, Enter the Gungeon is on 50% sale. It is amazing.