And he had an encyclopedic memory of names and phone numbers which helped.
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it decided against a “faster, one-month fix,” which would have required forcing customers using older products to upgrade their apps immediately.
If it was bricking, I’d understand the hesitation. Upgrading the app? That’s expected with vulnerabilities.
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This happened to me on a work computer.
Occasionally we’ll have customers who have issues using our payment portal, and I’m the person who can run their credit card through our gateway. I turned off MS Recall when I first became aware of it taking screen shots because of I worried about retaining CC info. So imagine my nonsurprise when I was cleaning out my hard drive and I found about seven screen shots. Roughly five of them showed CC numbers, billing addresses, and expiration dates. 
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Today we have a two-fer, courtesy of the judiciary, from Politico (which refuses to onebox).
Federal court filing system hit in sweeping hack
Federal courts step up security following major hack of electronic filing system
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